#Bio
- [FILED UNDER "Short #Corporate Bio (a.k.a #CoverLetter"]
Hello Dear Reader
First of all, as to appreciate your taking the time to stop by my WordPress blog; hope the reading was worth your while (and the finding? serendipitious to both!)
In this “About” page, I’d like to highlight and outline some of the most relevant application support aspects of my previous engagements, in order for you to better determine how my background influences my written output.
Overall, after having been personally involved in the mission critical areas of convergence and integration for CRM and ERP applications within large enterprise networks such as General Electric’s, specifically within its NBC Universal Broadcast and Cable Traffic and Distribution, supporting Telemundo Network’s and Mun2 I can confidently state my readiness to work as a resource partner within an Information Technology matrix organization.
Said set of integrated applications supported not only the creation of the On Air “Traffic Log” that created and managed the Broadcast TV and Cable Signals out of our distribution centers in the Northeast U.S, but also connected it – via direct interfaces or manual systems/database queries and other workarounds – with a host of ancillary, mission-critical applications for Media Library, Programming, Scheduling, Affiliate Communications, Syndication, Distribution, Financial Reporting and Account Receivables, all the while complying with all internal and external requirements that made it a Sarbanes-Oxley (SOX) L2 Application Set “worth” over $2 Billion in annual revenues to the company.
In other words, I was responsible for not only the L1 and L2 Help Desk Documentation, Training and Compliance requirements, but also as the L3 Application Owner, had to deal with both the Vendor L4 dedicated support staff, programmers, developers and product managers, as to insure that both Outage Situations, as well as longer-term Bug and Hot-Fixes were properly identified, tracked, pre-released, ran through Quality Assurance/User Acceptance Testing (QA/UAT) in our Sandbox, Staging and QA Environments towards obtaining signoff from Business Partners and End Users.
That said, also any major releases and integration rollouts in the SDLC (Software Development Life Cycle) were to follow the exact same standards as they were being applied to our production environments utilizing Change Control Procedures (CCP) across all the systems involved. Whether it be the SQL Server RDBMS (Relational Database Management System), the Citrix Middleware used for Desktop Engineering Deployment, environmental components of such desktop profile such as Crystal Reports, Adobe Acrobat and MS Excel dedicated interfaces, along with network printing and other more mundane – yet impact-prone environment variables.
At that, we would always obtain rollback plans and other contingency items from all teams involved, as to insure the stability of the system for the End Users, whether in an Outage situation or towards securing approval for a major release.
I hope this clarifies the extent and the scope of my involvement and experience in the support of a large enterprise application environment.
Looking forward,
Francisco Palacio
Francisco J. Palacio, MCP, MCSA.
http://www.linkedin.com/in/franciscopalacio
@FJPalacio on Twitter
Francisco.J.Palacio@GMail.Com
